Return Policy

Delivery on damaged cartons on a shipment should be refused. Contact our Customer Service Department immediately and inform them of the delivery refusal.

Contact Customer Service within 3 days of delivery concerning any concealed damaged merchandise, any merchandise received but not ordered due to a shipping or order entry error, any concealed shortage, or incorrectly custom-imprinted items due to our company error.

All returns must be made within 30 days of the invoice date.

A return authorization number and return shipping labels must be received on all returns. Delivery will be refused on any returns we receive that do not have a return authorization label affixed to the carton.

All merchandise must be unused and in a saleable condition. A return request may be obtained by contacting our Customer Service Department by phone, fax, or e-mail.

Returns are subject to a 25% restocking fee. Credit is based on current selling price or the original invoice price, whichever is lower.

Credit only is issued for returned merchandise.

The following merchandise cannot be returned:

• All chemicals, custom products, and drop-ship items which are shipped FOB manufacturer
• All OTC pharmaceuticals
• Merchandise damaged by flood, fire, or natural causes
• Merchandise that has been discontinued
• All custom-imprinted or custom-made items
• Merchandise involved in bankruptcy, sacrifice, or distress sales
• Products defaced with stickers, price markers, etc.
• Close-out merchandise designated as non-returnable at time of sale