The best customer care starts with a strong company core.
Winning
- We set the bar high
- We deliver results (for our customers and ourselves)
- We celebrate successes
Execute with Excellence
- We deliver results with a sense of urgency
- We take pride in a job well done
- How we deliver is as important as what we deliver
- We continuously learn and improve
- We “lean forward in the foxhole”
Collaboration
- We drive toward a sense of shared purpose with a disciplined approach
- We cultivate a culture of Team
- We believe 1+1 is greater than 2
- We expect open and honest communication
Accountability
- We know our role, own our actions, deliver results
- We bring options and solutions
- We deliver on deadlines and commitments
Respect
- We will act honestly and ethically in all our dealings
- We operate from a foundation of trust
- We treat others the way we would want to be treated
- We are tough on problems, not on people
Each Other
- We value diversity in all ways
- We assume positive intent and seek to understand
- We understand we have a choice on how we show up each day, we strive to show up well
- We believe the character of the person is what really matters
- We strive to make ourselves and others better